Good questions, answered.

We make every attempt to deliver before your arrival, but this is not guaranteed. Order volume, property turnover and store conditions can delay delivery past check-in. We continue delivering until the day’s bookings are complete.

We can coordinate with your front desk or property management company to find your unit and arrange access. For a private residence, include your property manager’s name and phone number. Please let them know you are expecting Fridge Fillers.

Absolutely. With property access arranged, we put refrigerated and frozen food away and leave dry goods on the counter. Wine and spirits are also left on the counter.

Yes. Add a custom item or use the product notes. Include brief, specific details such as brand, type, flavor, package size and quantity. Product photos are examples; use the options and notes to tell us exactly what you want.

Delivery fees vary by destination and date. Visit Rates & Terms for standard and holiday delivery fees, the shopping service charge, short-notice charges and the 7.5% order processing fee.

A temporary $25 card authorization is placed at checkout to verify your payment method. Final billing follows delivery and includes actual store purchases and applicable fees. The temporary hold is released or replaced when final billing is completed. Your final invoice and receipt details are emailed to you.

Yes. Use the review and edit order link in your confirmation email to update your payment method before final billing. Contact us if you need help.

Orders cancelled at least one day before arrival are not charged. Please contact Fridge Fillers as early as possible when your plans change.

Fresh meals, holiday meals, desserts and charcuterie are available through our Steamboat Springs meal partner. For gift baskets, cakes, decor or another special-event request in any of our destinations, contact us to discuss availability.